One plan per facility.
Voice intake, shift handoffs, reviews — done for you.
CareFlowAI is built for assisted-living communities and SNF operators who need 24/7 voice intake, audit-ready shift handoffs, and reputation automation that turns quiet wins into public ones. Three tiers match the operator you are today — and we help you level up as you grow.
Three tiers
Pick the tier that fits your facility today.
Every tier ships with the same end-to-end setup — voice intake, shift handoffs, and reputation automation. The differences are call volume, facility count, and how quickly our team responds when you need us.
- 24/7 voice intake that picks up every after-hours call
- Shift-handoff briefs posted between RNs at end of shift
- Reputation automation that turns warm family moments into Google reviews
- HIPAA-aware setup handled by our team — zero code on your end
- Email support · best-effort response
At a glance
- Call volume
- Up to 400 calls / month
- Locations
- 1 facility
- Reputation automation
- Monthly outreach
- Response SLA
- Best-effort email
- Everything in Starter
- Multi-channel voice + chat intake (day shift + after-hours fallback)
- Structured shift handoffs with audit-ready timestamps per caregiver
- Weekly reputation digest + review-request automation
- Priority onboarding under two weeks
- Support response under 4 business hours
At a glance
- Call volume
- Up to 1,800 calls / month
- Locations
- Up to 3
- Reputation automation
- Weekly outreach
- Response SLA
- Under 4 business hours
- Everything in Growth, across every facility in your group
- Dedicated success manager + named implementation lead
- Custom shift-handoff workflows per unit + per shift type
- SSO, audit logs, and BAA-covered compliance posture
- Live phone support during business hours + escalation path
- Quarterly business review with our team
At a glance
- Coverage
- Scoped to your call volume
- Locations
- Up to 10
- Reputation automation
- Continuous outreach
- Response SLA
- Named escalation path
Side-by-side
What each tier actually covers.
A complete look at the quantitative differences between the three tiers — voice intake coverage, locations, shift handoffs, reputation automation, and SLA.
| Feature | StarterSingle-site operators | GrowthMulti-site SNF + AL | EnterpriseHealth systems + chains |
|---|---|---|---|
Voice intake coverage24/7 call + chat intake that captures after-hours family and referral calls. | Single line · 24/7 | Multi-line · 24/7 | Custom routing across facilities |
Locations supported | 1 facility | Up to 3 facilities | Up to 10 facilities |
Shift handoffsOutgoing RN → incoming RN briefs with audit timestamps. | Single shift, end-of-day | Day + night shifts | Per-unit, per-shift type |
Reputation automationReputation automation that turns warm family moments into Google reviews. | Monthly outreach | Weekly outreach + digest | Continuous + custom cadence |
Onboarding timeline | Standard queue | Priority · under two weeks | White-glove · scheduled |
Response-time SLA | Best effort | Under 4 business hours | Named escalation path |
Dedicated success manager | |||
SSO, audit logs, BAA | On request | ||
30-day satisfaction windowFull refund inside first 30 days, cancel anytime. |
On every tier
All plans include.
The same end-to-end setup, the same compliance posture, and the same safety net — for every assisted-living and SNF operator, from a single community to a multi-state chain.
Questions before you start?
The answers operators want before they commit.
Ready when you are
Find the right tier on a short walkthrough.
If you're running a single community, Starter fits in a day. If you're multi-site, Growth or Enterprise is the conversation. Tell us about your facility and we'll recommend a tier that matches your voice-intake, shift, and reputation goals.
Prefer to talk it through — send a note to careflowlosangeles@polsia.app